Frequently Asked Questions
If you can't find the answer to your question listed below, please don't hesitate to contact us.
Security and privacy
Each car plaque costs £4.95. The fridge magnet costs £3.95
We add £1 to your total order for postage and packing, the same charge whether you order one fish or a whole shoal.
We use PayPal to accept online credit and debit card payments. Existing PayPal customers will log in and send their payment. New PayPal customers will simply enter their payment information to create a PayPal account and then complete their payment. You can pay using Solo, JCB, Visa, Visa Electron, Delta, MasterCard or Switch card in our on-line shop. Once your payment has been authorised by our secure payment system we will then send an email confirming your order and another confirming payment. We will then ship your order to you.
All orders are put in the post within 24hr. If your order does not arrive within a few days, please contact us.
Yes, we do accept orders from Europe. We charge a bit extra for postage (but really not much). Please contact us at firstname.lastname@example.org if you would like some fish sent to Europe
If you are unsatisfied with your Darwin Fish then please send us an email at email@example.com with your name and order number and we'll tell you what to do next
When you click "Add to basket" on this site, you will be transferred to our company's section of the PayPal website, where you can review details of your purchase before confirming that you want to go ahead.
Yes, thousands of transactions occur on a daily basis using PayPal. It is one of the most secure online purchase systems in the world. For more information visit PayPal.
No. We do not see or store your credit card details. Ever. When you submit your details this is done securely and cannot be intercepted. Your order details are sent via email to us but this never includes credit card details. PayPal authenticate your card and simply tell us that your purchase was successful.